Refund policy

RETURN & REFUND POLICY

At Ate it, we want you to love what you ordered. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

ELIGIBILITY
• The product must be unused, unworn and in its original condition.
• The product must be returned with its original packaging, tags and accessories, if applicable.
• Products that are damaged,  worn or missing original packaging may not be eligible for return.

NON-RETURNABLE ITEMS
For hygiene and product-safety reasons, certain products may not be eligible for return once used or worn. This includes products that have been damaged or altered after delivery.

DAMAGED OR INCORRECT ORDERS
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging. We will review the issue and provide the appropriate resolution.

RETURN PROCESS
To request a return, contact us with your order number and reason for the return. Once your request is approved, we will share the return instructions.

REFUNDS
Once the returned product is received and inspected, we will confirm whether the refund is approved. Approved refunds will be processed to the original payment method, subject to applicable processing timelines.

EXCHANGES
Exchanges are subject to product availability. If the requested product is unavailable, a refund or other suitable resolution may be offered.

SHIPPING
Original shipping charges, if any, may not be refundable. Return shipping charges may apply depending on the reason for the return.

For any questions regarding returns or refunds, please contact our customer support team.